Our time is precious and we want to ensure that we are available to help everyone who chooses to work with us. We would therefore really appreciate it if you could give us 24 hours notice if you can’t make your appointment.
If you need to cancel or reschedule an appointment, please contact us via email, at least 24 hours prior to your appointment, and we will be happy to help.
Please note that cancellations made less than 24 hours prior to an appointment shall be charged at the full price of the appointment.
Our cancellation policy applies to all appointment types, including insurance appointments.
Function360 is covered by most of the main insurance companies in the UK.
Online booking instructions:
If you are covered by BUPA or AXA please ONLY book 30 minute appointments (as this is all they cover) & provide your membership number & authorisation upon booking your appointment, so that we can invoice them directly. Without these details upon your first booking you will be liable for the full cost of the appointment.
BUPA & AXA
In order to receive cover from your insurer, we advise that you contact them prior to your initial appointment with us. For BUPA and AXA we require your membership number and authorisation code prior to your first appointment. Please note that we are only able to invoice BUPA and AXA directly.
AVIVA, PruHealth, WPA, CIGNA. Simply Health etc:
For other insurance companies we advise that you contact your insurer prior to your initial appointment to assure cover. Once they provide authorisation you will be able to reclaim the fees of your sessions by forwarding the receipts that we provide you with following each session. We are unable to invoice your insurer directly.
It is your responsibility to be clear on the terms of agreement that you have in place with your insurer. There is sometimes an excess fee that is not covered by the insurer, so we ask you to kindly take the time to find out the necessary information prior to your initial appointment with us.
Below you will find a list of insurance companies we are recognised by, with our provider number for you to quote where relevant along with our clinic name Function360:
- PruHealth – PRU3635831
- AVIVA – 600084950
- AXA – HC01H5Q
- BUPA – 80012744
- WPA – 920574590
- Cigna – 202994
- Simply Health